Returns & Exchanges

At William Wood, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for all items in their original condition. Whether you have changed your mind or the piece doesn't fit your space, our team is here to ensure a smooth transition.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully repackage your items in their original protective packaging to ensure they are not damaged during the transit back to our warehouse.

3

Schedule a Collection

Choose a convenient pickup date through our courier partner or drop off your package at an authorized collection point using the provided prepaid label.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing